CoreComm Service Agreement
Please read this agreement carefully. By subscribing to CoreComm, or otherwise
utilizing CoreComm's Internet services, you agree to be bound by the terms
of this agreement and CoreComm's Acceptable Use Policy.
This agreement supercedes all previous Service Agreements and Acceptable
Use Policies that may have been published in any current or previous
software distributions or on this site. CoreComm reserves the right to
modify this Service Agreement at any time. Notice of modifications to
this Service Agreement may be given to subscribers by posting such
changes on this page, by e-mail or by conventional mail.
CoreComm provides Internet access, web hosting and other Internet
connectivity services. Individual connect speeds may vary due to your
modem's capacity, phone line clarity, or local telephone company
switching conditions and equipment.
Telephone Calling Area
It is your responsibility to contact your local telephone company to
determine if use of a particular CoreComm dialup number will cause you to
incur long distance toll charges. CoreComm is not responsible for paying
any long distance or toll charges incurred by you through your use, or
attempted use of your CoreComm account.
- You must be at least 18 years old to register for any Service.
Minors who access this Service are assumed to have parental or guardian
consent before accessing this Service.
You agree to provide us with accurate and complete billing information.
This information must include your name, address, and telephone number.
Please report any changes to this information as soon as possible.
You agree that you will be responsible for all charges posted to your
account until you cancel the account by one of the specified methods as
All accounts and services renew automatically based on
your chosen billing cycle (i.e. monthly, quarterly, yearly).
There is a $12.00 set up fee applied on all new dialup access accounts.
Effective September 8th 2014: Email Only Accounts cost $24.95 per year.
Effective July 1st 2014: Telephone Technical Support is $2.00 per month. Customers may opt-out of our Technical Support service via our My Account Control Panel located at: https://myaccount.core.com.
Effective July 1st 2014: Customers on our legacy dialup plans will be migrated to our standard dialup plan that bills at $9.95 per month.
Accounts and services are considered 'delinquent' if there is an unpaid
balance at the beginning of a new billing cycle. Access to delinquent
accounts may be denied until payment of any past due balance is received.
A returned check charge of $25.00 will be incurred for all returned checks.
If you believe you may have been billed in error please contact Customer
Service within 30 days of the invoice or transaction date. Email
or call 1-877-267-3266.
- Customer is responsible for all taxes as may be required by law.
Customer is responsible for all attorney and/or collection fees arising
from efforts to collect an unpaid balance on a delinquent account.
- Providing your billing information serves as your electronic signature. Electronic signatures are legally binding.
CoreComm reserves the right to change prices and/or institute new fees.
Price changes will be announced at www.core.com, or via email, or via US
Postal System mail, at least 30 days before such changes are to take effect.
TO CANCEL YOUR SUBSCRIPTION, PLEASE SEND YOUR REQUEST
VIA U.S. MAIL TO:
CORECOMM INTERNET SERVICES, INC.
8205 MAIN ST., SUITE 9
WILLIAMSVILLE, NY 14221
YOU MAY ALSO FAX YOUR REQUEST TO 1-800-220-0749 OR EMAIL US AT CANCEL@CORE.COM. PLEASE NOTE YOUR EMAIL CANCELLATION MUST BE SENT FROM THE ACCOUNT YOU WISH TO CANCEL. ALL CANCELLATIONS MUST INCLUDE YOUR NAME, PHONE NUMBER, ACCOUNT NUMBER, AND FULL EMAIL ADDRESS.
Notice of cancellation must be received at least 10 days prior to the start of your next billing cycle.
Cancelled accounts are deactivated at the end of their current month's service.
Broadband Subscribers with Annual Service Commitments - Termination Fee. The term for Broadband Service customers with an annual service commitment is for twelve (12) consecutive months beginning on: (a) the date you change your existing Broadband Service plan to an annual Service commitment; or (b) the Service Ready Date, whichever is later, and continuing thereafter on a month-to-month basis until terminated by either party as permitted by this Agreement. IN THE EVENT THAT YOU TERMINATE YOUR BROADBAND SERVICE BEFORE COMPLETING TWELVE (12) MONTHS OF SERVICE UNDER YOUR ANNUAL PLAN, THEN YOU AGREE TO PAY CORECOMM UPON DISCONTINUANCE OF THE SERVICE A TERMINATION FEE IN THE AMOUNT OF $195 (ASDL plans) or $295 (SDSL plans).
PLEASE NOTE THAT NOT PAYING FOR YOUR SERVICE OR NO LONGER USING YOUR SERVICE IS NOT A SUFFICIENT MEANS OF COMMUNICATING YOUR INTENT TO CANCEL SERVICE. DOING SO WILL NOT ABSOLVE YOU FROM YOUR CURRENT PAYMENT OBLIGATION AND YOU WILL REMAIN LIABLE FOR ALL AMOUNTS OWED INCLUDING POSSIBLE PENALTIES AND LATE FEES.
- All refunds are made in full month increments only.
- All setup and activation fees are non-refundable. A minimum payment of one month will be assessed on all new accounts.
Refunds on specially priced offers, including those requiring a minimum
service duration, which are cancelled prior to their commitment date
will be refunded on a pro-rated basis at the regular service rate of your plan.
A minimum payment of one (1) month will be assessed on all new accounts.
CoreComm may periodically send notices to its customers by means of email
or the U.S. Postal Service. These notices may include information about
new products and services, account updates, billing issues, or special
promotions. To receive these notices, please be sure to keep your account
Use of Service
You and any members of your business, organization or household are the
only individuals who are authorized to access the Service through your
You must ensure that all authorized users of your account comply with
all of the terms and conditions of this Agreement and CoreComm's
Acceptable Use Policy.
You are responsible for maintaining the confidentiality of any and all
passwords used by you or members of your household to access the Service.
You are responsible for all activities and charges assessed as a result
of use of your passwords and account in connection with the Service.
You must notify us within 24 hours of discovering any unauthorized use
of your account.
You agree CoreComm may employ any measures it deems appropriate, in an
effort to prevent or minimize the amount of "junk" email (spam)
delivered to my account, and/or to prevent or minimize its effects on
CoreComm servers and resources.
You agree not to use the Service or permit others to use the Service
through your account in any way which violates any international,
federal, state, or local law or regulation; subjects CoreComm to
liability; or is not in compliance with CoreComm's
Acceptable Use Policy.
CoreComm does not permit users to use devices or computer programs to
keep their connections active, when they would otherwise be idle for
long periods of time. Additionally, users may not set their computers
to connect to CoreComm at set intervals (i.e. setting a computer to dial
into CoreComm every 10 minutes).
You agree that your maximum personal usage will not exceed 350 hours per
month. You will be notified via Email each time your usage exceeds 350
hours. Continued use over 350 hours per month will result in cancellation
of your service.
Limitation of Liability
IN NO EVENT SHALL CORECOMM INTERNET SERVICES, INC. BE LIABLE TO CUSTOMER
FOR ANY DAMAGES OR LOSS RESULTING FROM ANY FAILURE, DELAY, SERVICE
INTERRUPTION OR TELEPHONE CHARGES WHILE PROVIDING ACCESS TO THE INTERNET
UNDER THE TERMS OF THIS AGREEMENT. IN NO EVENT SHALL CORECOMM INTERNET
SERVICES, INC. BE LIABLE TO CUSTOMER FOR ANY DIRECT, INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATED TO THIS
AGREEMENT, OR THE DELIVERY OF INTERNET ACCESS SERVICES. ANY CLAIM SHALL BE
BROUGHT WITHIN 3 MONTHS OR SAID CLAIM SHALL BE DEEMED TO BE WAIVED.
CUSTOMER AGREES THAT CORECOMM INTERNET SERVICES, INC. RESIDES IN THE
AMHERST, NY, JURISDICTION, AND ANY CLAIM MUST BE MADE IN AMHERST, NY.
CUSTOMER AGREES THAT IN NO EVENT SHALL CORECOMM'S LIABILITY EXCEED THE
TOTAL AMOUNT CUSTOMER PAID TO CORECOMM FOR THE SPECIFIC BILLING CYCLE
DURING WHICH ANY ALLEGED DAMAGES OR LOSS MAY HAVE OCCURRED.
ICANN Registrant Rights and Responsibilities